FAQ

📦 Shipping & Delivery

🚚 How long does shipping take?
We ship across Europe in 3–7 business days. You'll receive a tracking number once your order is processed.

📍Where do you ship from?
Our products are shipped from EU-based partner warehouses to ensure fast delivery with no customs hassle.

🔁 Returns & Exchanges

🔄 Can I return an item?
Yes, you have 14 days from delivery to return any unused, unworn item. Items must be in their original packaging.

💳 How do I get refunded?
Once we receive and inspect your return, your refund will be issued to the original payment method within 5–7 business days.

🧷 Sizing & Fit

📏 How do I choose the right size?
Please refer to our Size Guide for detailed measurements. If you're between sizes, we suggest sizing up for shaping pieces.

🛍️ Orders & Payments

💳 What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and Apple Pay. All payments are 100% secure.

🧾 Can I modify or cancel my order?
Orders can be modified within 1 hour of placement by contacting our team at support@sensylis.com.

📬 Need help?

Still have questions? Contact our support team via the Contact page. We're happy to assist you!